We hired Mary, at Wayside Kitchens, because we felt really comfortable with her and their family owned company is not far from our house. In addition, she assured us she could design a kitchen within our budget and timeframe with the features and materials we desired (which is more than we can say for some of the bigger competitors). She and her assistant presented us with three designs which met our main goals of additional storage space and better lighting. We were able to pick elements from two of those to create the final design. The styles/colors she choose for use were spot on with our likes so we didn't have to do much back and forth.
Mary's husband, Jim, performed the demolition and the cabinet installation and trim. He worked professionally and timely. He even let our 4 year old son "help". The rest of work was performed by sub-contractors. The electrical work, wall preparation and counter top measurement and installation were all performed with much professionalism. Unfortunately the tile work was not up to ours or Wayside Kitchen's expectations with uneven tile placement and lack of clean up. Mary brought in a different sub-contractor to fix what errors he could. Unfortunately full correction of the backsplash would have damaged the drywall. To be fair the remaining mistakes are not immediately noticeable until closer inspection but Mary and Jim still compensated for the trouble to our satisfaction.
We had them design and install a new kitchen in April/May 2012. It has been installed almost a year now and we still couldn't be happier with our experience. Mary's design maximized our available space and gave us a very user friendly kitchen. Jim is a very skilled carpenter and his attention to detail is very evident in the finished details. They went the extra mile every step of the way to make sure we were getting what we wanted. It is nice to find a contractor that delivers what you expect and then goes above and beyond that!
When we worked with Wayside they were very professional upfront. We liked what we saw and paid for a design. When we got down to the details they were very vague. We had to struggle to get a description of what we were buying. Once we obtained the listing I was able to shop around only to find they cost more than 20% for the SAME product. Once we asked for a price match they refused and were questioning why I would shop around??
Amazing
We were able to get semi-custom cherry cabinets with soft close hardware including large drawers in the island, spice rack next to the oven and lazy suzan in the corner. Mary's initial choice for the granite slab was also to our liking and had a great feature to present on the island. The floor was changed from linoleum to 20 inch porcelain tiles and the back splash now consists of textured tiles with smaller glass tiles for added color. We also have a nice deep stainless steel sink and excellent faucet. New appliances were not in our budget, but her design did leave space for a larger fridge in the future. While the pot lights were included in the budget the actual pendant lights we selected.
Even with that minor bump the project stayed under budget and only a week or two beyond the expected end date. We got the kitchen we desired with the features we wanted. We love Mary and Jim and would definitely use their services again and recommend them to our friends.
Wayside Kitchens is a US General Contractor based in Littleton, Massachusetts. Wayside Kitchens is located at 448 King St, Littleton, MA 01460, USA.
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